This Privacy Policy (“Policy”) aims to clarify how we collect and use information during your use of FieldCo.

1. Definitions

• “Customer” refers to a FieldCo customer.
• “Customer Data” refers to the personal data, notes, reports, addresses, and other documents stored by a User within FieldCo.
• “Personal Data” refers to any information relating to an identified or identifiable natural person.
• “You” or “User” refers to a Customer or a representative of a Customer who uses FieldCo CRM to access the services provided by FieldCo.
• “Visitor” refers to any individual who is not a User but has access to the publicly accessible areas of FieldCo.
• “Integrated Service” refers to services provided by third parties that allow users to connect to FieldCo CRM using the usernames and passwords of those services.

2. Responsibilities and Consent

The information you store on FieldCo belongs to you. We do not interfere with its content, do not use it for any purpose other than providing services to you without your permission, and never sell it to third parties.

If you are located within the European Union, FieldCo acts as a “Data Processor” as defined by the General Data Protection Regulation (GDPR) for any “Personal Data” you upload to FieldCo. You have full control over these data—you may modify, delete, and manage access permissions to them as you see fit.

As such, FieldCo does not assume the obligations and responsibilities of a “Data Controller” as defined by the GDPR regarding the collection and use of any Personal Data contained within Customer Data.

We strive to assist you whenever you need support related to your use of FieldCo CRM. However, due to the measures we have taken to ensure your data privacy, our support team may not have access to your stored information and may not be able to observe the issue you describe. Even in such cases, you should never share your access credentials with our support personnel. You are solely responsible for sharing only enough information, such as descriptions or screenshots, to help resolve your issue.

If, for any reason, you grant permission to a support staff member to access your account for support services, you are responsible for ensuring that your Personal Data remains protected.

We collect information from various sources, including our website, mobile interfaces, clients, third-party providers and websites, APIs, SMS, email, and other communication channels.

By registering with FieldCo, you grant us permission to process, store, disclose, and use this information in accordance with our Terms of Service and the provisions of this Policy.

3. What Information Do We Collect?

3.1. Information Provided by You

When you use FieldCo CRM as a User or Visitor, we may collect Personal Data. This may include the following information:

• Personal registration information: When you register as a user on FieldCo CRM, you may provide certain information about yourself, your company, and your colleagues. This may include names, positions, phone numbers, email addresses, profession, language, and other details.
• Usernames and passwords: To identify yourself as a user on FieldCo CRM, you choose a username and password. These credentials are linked to your personal account.
• Company information:
• Information about others: When using FieldCo CRM, you may enter information about others, including users and non-users of FieldCo CRM. These may include customers, suppliers, service providers, contacts, and other third parties.
• Data: Users may enter various types of data into FieldCo CRM, including work order records, orders, sub-service details, scheduled work orders, connections, and more.
• Location: FieldCo CRM may request location information or allow you to enter it. We may also determine your location through network addresses or client devices and service providers used to access FieldCo CRM.
• Social network connections: Some information you enter about yourself or others may be used to determine social network profiles and data.
• Links: You can enter both external and internal web links into FieldCo CRM.

By using FieldCo CRM services, you consent to the collection and use of all collected data in accordance with the Terms of Service and this Privacy Policy.

3.2. Information You Collect

While using FieldCo CRM, you may collect various information about your customers and users. The collection, usage, and deletion of the information you store in FieldCo CRM are your responsibility under applicable laws and regulations.

3.3. Information Collected Automatically

When using FieldCo CRM, we may automatically log certain information from your device using various technologies, including cookies. Cookies are small data files that web browsers store on your devices. We may use both session and persistent cookies to track service usage and provide certain features. We may record all online activities and usage, including timestamps, data transfers, and IP addresses.

3.4. Information Obtained Through Integrated Services

Certain aspects of the service, including storage, hosting, and advertising, may be provided by our partners and third parties. When using their services, the handling of your information remains subject to the protections outlined in this Policy.

You may have the option to access or register on FieldCo CRM using credentials from certain third-party services (e.g., logging in with your Google account) or authorize an integrated service to provide certain information to FieldCo CRM. Before connecting to FieldCo CRM through such services, please carefully review the terms and privacy policies published by each integrated service provider.

3.5. Information Collected from Other Sources

We may obtain information, including Personal Data, from third parties and business partners such as advertisers and integrated services outside of FieldCo CRM. We use this data to provide more targeted and relevant content and services. When using third-party services for content delivery, we ensure that personally identifiable information is not disclosed and that all Personal Data is handled in accordance with this Policy.

4. How We Use the Information We Collect

We use the information we collect for the following purposes to ensure the continuity of FieldCo CRM’s services:

4.1. Improving Our Operations

We may store and process your Personal Data to improve FieldCo CRM’s services, introduce new features and products, enhance functionality, understand your needs, respond more quickly to requests, improve communication, develop and diversify our products and services, and fulfill reporting and other obligations. This service may be obtained from third parties.

4.2. Communicating with You

We may use your email address and contact information to communicate with you, provide support services, and inform you about the products and services we offer. You will have the right to opt out of such communications.

4.3. Providing Personalized Services and Usage Analysis

By using cookies, we prevent you from re-entering certain information during your FieldCo CRM usage. We may also use this data to personalize our services, provide customized advertisements, content, and information, and analyze usage trends and habits.

5. Sharing of Information

5.1. Information You Share with Others

FieldCo CRM is a platform for sharing information. The information you share, including shared files, contacts, comments, and other data, will be made available to others based on your preferences. You should ensure that you understand how different authorization settings affect information sharing.

5.2. Service Providers

Certain parts of the service, including storage, hosting, advertising, and website analytics, may be provided by our partners and third parties. When using their services, your data remains subject to the protections outlined in this policy.

5.3. Legal Disclosures and Prevention of Harm

We comply with the laws and regulations of the countries we operate in and may provide information to law enforcement agencies upon legitimate request. If we have reasonable suspicion that you are engaged in illegal activities or activities that could harm others, we may provide information to law enforcement authorities.

5.4. Ownership Changes

If FieldCo CRM is sold, acquired, or otherwise transferred, your data will also be transferred as part of the transaction to the new owner. The terms outlined in this Policy will continue to bind the new owner.

6. Data Security

When you store data on FieldCo CRM, we follow industry-standard security measures to protect your transmitted information. We take reasonable technical measures to safeguard Personal Data against all unauthorized use, access, and misuse. Additionally, if any data security breach affects your data, we will notify you in accordance with applicable laws.

7. Your Rights

Upon receiving requests related to your data, we will initiate the necessary procedures to fulfill your request while considering our internal policies. We will inform you about the process in accordance with applicable laws. We will respond to all inquiries within 30 days.

8. Privacy Policy Changes and Updates

We may modify this Policy at any time without prior notice. In some cases, we may notify you of significant changes via email or website announcements, but we are not obligated to do so. You can always read the current version of this Policy on the “Privacy” page of our website. When we modify the policy, we will indicate the latest revision date here.

9. How to Contact Us

For any questions, comments, or concerns about this Policy or the use of your Personal Data, you can contact us by sending an email to support@mobimyazilim.com.

This Policy was last updated on May 24, 2024.